Delete my account and data
1. From the app (fastest)
Open Mascotly, go to Profile, tap Delete my account, type your account email to confirm and tap Delete everything. Deletion is immediate and permanent.
2. If you can't get into the app
Email biopet@mascotly.app from your account email with the subject “Delete account”. We will verify you are the account holder and delete your account and data within 15 business days.
3. What is deleted
Your account and sign-in (including in Firebase).
All your pets, with their photos, health records, documents, lost alerts and linked tags.
Your notifications, push tokens, assistant conversations, WhatsApp messages and verification codes.
Your access to pets other people shared with you. Those pets are not deleted: they stay with their owners, and documents you uploaded to them remain part of the animal’s history.
4. What may be kept
Aggregated, anonymized usage and cost records of the service (no personal data) and anything the law requires us to keep.
Backups are overwritten on a regular cycle, so data may remain in them for a limited time before disappearing.
5. Before you delete
Deletion cannot be undone. If you just want to stop using the app for a while, you can sign out or hide your pet’s public page.
Administrator accounts are handled with the Mascotly team.